1. 🔧 New Products

New items follow the manufacturer’s official warranty, as stated in the listing.

Covers:

• Hardware defects
• Manufacturer faults

2. 🔧 Used / Refurbished Products

✔️ What the Warranty Covers

For 90 days from the date of delivery, you are covered for:

1. Hardware Defects

• Failing components
• Unexpected shutdowns or restarts
• Overheating
• Memory, SSD, or motherboard issues

2. Performance Issues

If your device does not perform according to the product description or benchmark level listed.

3. Dead-on-Arrival (DOA) Items

If the device arrives damaged, non-functional, or not as described.

4. Battery Health (for laptops)

If battery health is significantly below the stated performance range.

3. ❌ What the Warranty Does NOT Cover

To keep pricing fair, we do not cover:

• Physical damage caused after delivery
• Water or liquid damage
• Drops, cracks, or accidental damage
• Unauthorized repairs or modifications
• Normal wear and tear (scratches, minor casing marks)

4. Customer Responsibility

Please back up all data before sending items for repair or replacement.
We are not responsible for data loss.

5. 🔄 Free Returns & Replacements

If the item is faulty:

• We offer free return shipping
• You can choose between:
  ✔️ A replacement device, OR
  ✔️ A full refund

If the replacement is unavailable:

We will offer an equal or higher-spec alternative at no extra cost.

6. 💬 Our Promise to You

We understand buying electronics online requires trust.
Our warranty is designed to be:

• Fair
• Transparent
• Fast
• Hassle-free

Our goal is to make sure every customer receives reliable, tested hardware that works exactly as promised.

7. 📦 Simple 3-Step Warranty Process

Step 1 — Contact Us

Send us an email at xxx@gmail.com or message with:

• Your order number
• A short description of the issue
• Photos or a short video (optional but helpful)

Step 2 — Diagnostics

Our technicians will guide you through a quick check to confirm the issue.
This process usually takes less than 10 minutes.

Step 3 — Return or Replace

If a fault is confirmed, we may provide:

• Repair
• Replacement
• Refund (case-by-case)

Also, if a fault is confirmed:

• We arrange free return delivery
• Once received, your replacement or refund is processed within 48 hours